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Our COVID promise to you

  • Fully refundable bookings up to 31st March 2021 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

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Stay safe

Important update:

Following the recent Government announcement, our hotel has temporarily closed its doors to leisure guests. However, during this time we will be open to business travellers.

There is no need to contact us at this time. Our Reservations Team will be in touch with upcoming stays and reservations in date order.

TAKEAWAY SERVICE

A takeaway service, including afternoon tea, bespoke hot meals, and cook at home meals is available. This service will be open daily from 11 am until 9 pm. The menu is available here. Orders will be taken over the phone, with collection from Pippin Store during open hours.

We thank you for your understanding and patience at this time.

Important Information to read before your visit

Please read the following sections below to understand how our enhanced strict hygiene protocols, measures in place and current restrictions throughout our resort, adhering to Government guidelines.

 

  • Enhanced hygiene measures in our Hotel

    • We have introduced strict hygiene protocols with enhanced cleaning measures in place – 10 step cleaning programme
    • Key cards are sanitised prior to visitor contact
    • We will display room cleaning information in each room, detailing when the room was prepared for your visit
    • We have placed toilet seat seals in all of our bathrooms to demonstrate the cleanliness of WC facilities in your room
    • We are using bacteria defence sprays on door handles and surfaces in communal areas
    • We are using a sanitation solution in hotel rooms following check-out to remove germs, bacteria and viruses
    • Robes and slippers, where provided, are in sealed bags
    • All of our towels, robes and cloths are washed at a temperature of over 60 °C to kill off viruses
    • Tea and coffee facilities have been modified to adhere to our strict sanitation measures
    • Our rooms are sealed to prohibit entry after a room has been cleaned and sanitised
    • Following updated Government Guidelines, any guests arriving at the hotel will be required to wear a face-mask in all public area. Please could we ask you to bring a face mask with you to use for the duration of your stay
    • At present some soft furnishings in our rooms have been removed to ensure that we can maintain high levels of hygiene and sanitisation
    • Due to COVID and the health and safety of our guests and team, we are unable to carry out our regular housekeeping service during your stay. We have taken into account the length of our guest visits and have supplied our hotel rooms accordingly. Additional clean towel and tea/coffee replenishment can be requested by calling Reception
    • All of our staff on-site are undergoing daily temperature checks
      May we take this opportunity to remind you that it is a requirement by the UK Government that you strictly adhere to social distancing and the rule of six. Further, we request that guests refrain from entering other guest rooms.
    Rest Reassured toilet seat hygiene seals
    Rest Reassured TV remote hygiene strip
  • Enhanced hygiene measures in communal areas

    • Communal areas are deep cleaned and sanitised every 24 hours on top of our regular sanitation throughout the day
    • Hand sanitisers are positioned outside all doors, restaurants, bars, hotel corridors and lift
    • All doors will be kept open, where possible, including fire doors with additional door guards linking to our fire system
    • Hand towels and disposable paper towels will be available in our toilets. We have prohibited use of our hand dryers
    • Following updated Government Guidelines, any guests arriving at the hotel will be required to wear a face-mask in all public areas of the resort. Please could we ask you to bring a face mask with you to use for the duration of your stay
    • At the current time we are unable to offer to look after luggage prior to check-in
    • All of our staff on-site are undergoing daily temperature checks
  • Hotel Guest Dining

    • Breakfast, Afternoon Tea and Dinner are being served in the Lakes Restaurant
    • The Gallery Grill reopens 3rd December.
    • Bookings can be made online for the Lakes Restaurant and Gallery Grill.
    • Our peak time for breakfast is between 09:30 am and 10:30 am. You may experience up to a 45-minute wait during these times. Our quieter time for breakfast is between 07:30 am and 08:30 am.
    • Our Room Service Menu is available 24-hours a day
    • Casual dining is available in the Sports Bar, served until 9:00 pm
    • Track and Trace systems are in operation
    • Due to updated Government guidelines, we can only able to accept bookings indoors for people within the same household or support bubble.
    • All restaurants and bars will close at 11 pm each evening. To allow guest time to enjoy their drink, last orders from our bars will be at 10.00 pm. Last order for diners will be at 10:00 pm. Guests will be asked to leave the bars and restaurants no later than 11.00 pm
    • From 11.00 pm our guests may use the Lounge area however no drinks will be available from the bar
      May we take this opportunity to remind you that it is a requirement by the UK Government that you strictly adhere to social distancing rules
  • Enhanced hygiene measures in our restaurants and bars

    • Advanced booking is available for restaurant visitors, with the exception of the Sports Bar
    • Condiments are sanitised following each guest diner’s departure
    • Menus are destroyed after each use
    • Guests will be allocated a table and receive table service
    • Face masks will be worn by our team
    • All of our staff on-site are undergoing daily temperature checks
    • Personal Protective Equipment will be used as required
    • Our chefs are socially distancing whilst preparing your food
    • We are continuing room service for those who prefer in-room dining
      It is a requirement by the UK Government that you strictly adhere to social distancing and the rule of six
    • Due to updated Government guidelines, we are currently only able to accept bookings indoors for people with the same household or support bubble
    Table signage for tables to be kept in position
    Socially distanced tables
  • Social distancing

    • We have reconfigured our hotel to adhere to social distancing guidelines
    • We are displaying social distancing measures on floor stickers, tables, equipment and in queuing areas
    • Our reception queuing areas are marked with floor stickers to help our guests maintain social distancing
    • We have equipped the resort with sanitiser stations for visitors to use including those at reception for use at check-in and check-out prior to approaching the reception desk
    • Additional social distancing information can be seen in the sections below
      May we remind you that it is a requirement by the UK Government that you strictly adhere to social distancing rules and regulations
    Floor stickers
    Floor stickers
  • Spa and leisure facilities

    • To help you plan your visit to Peake Spa, please read our Spa Guidelines and current restrictions due to Government guidelines
    • Peake Fitness is reopened on 25th July. To help you plan your visit, please read our Peake Fitness Guidelines here
    • To book a treatment or spa experience in advance, please click here
    • Temperature checks are in operation at Peake Spa reception and will be taken prior to entering the spa area
    • All of our staff on-site are undergoing daily temperature checks
      Social distancing and the rule of six must be strictly adhered to
    • For Hotel guests, please view our Pool Policy prior to arrival for full details on spa access, children’s swimming times and our lounger policy to ensure you understand the conditions of use
    • We are currently prohibiting pool access to children under the age of 16 years old at all times
    • However, commencing on Saturday the 3rd of October children will be permitted to use the pool at weekends between 7:30 am and 9:00 am, swimming slots are allocated on a first-come-first-served basis
    • On arrival at the resort, visitors are required to wear a face mask in all public areas

    Our Thermal Rooms have reopened with a brand new refurbished sanarium.
    Restrictions for use are in place and are detailed below:

    • Single household usage at any one time with a maximum of 4 people from 1 household per session.
    • Timers are placed outside each cabin to indicate the time left if the cabin is occupied.
    • If cabins are occupied guests can use the seating area provided outside each cabin.
    • Antibacterial sanitising wipes will be available outside each cabin for guests to sanitise seats before and after use.
    • The Thermal Rooms will be deep cleaned 3 times a day, on opening, 12:30 pm (during which time the Thermal Rooms will be closed) and at closing time.
      Guests are encouraged to sit on a towel when using the Sanarium cabin.
  • Pool Policy

    • For Hotel guests, please view our Pool Policy prior to arrival for full details on spa access, children’s swimming times and our lounger policy to ensure you understand the conditions of use.
  • Playing Golf

    Our golf course has been open since 13th May and is subject to government guidelines.

    Please see our up-to-date golf policy here and our golf information sheet here

    • May we take this opportunity to remind you that it is a requirement by the UK Government that you strictly adhere to social distancing rules and regulations
    • We have a Track and Trace system in operation for all guests and visitors dining, drinking and socialising at the resort
    • Due to updated Government guidelines, large groups are no longer able to meet and socialise. As a result, we require guests enjoying golf breaks to play golf and socialise in the same group of 4 people and strictly adhere to social distancing at all times
  • Dining, drinking and socialising

    Updated Government Guidelines

    In accordance with UK Government guidelines, our restaurants and bars will close at 11.00 pm each evening.  To allow guest time to enjoy their drink, last orders from our bars will be at 10.00.  Guests will be asked to leave the bars and restaurants no later than 11.00 pm.

    In line with Tier 2 Government restrictions, we are currently only able to accept reservations for a maximum of 6 people from the same household or support bubble for dining indoors. We have introduced a covered area with heaters on our Sports Bar terrace accommodating up to 6 people per table from different households to enjoy dining and drinking.

    Additionally, our bars will only be permitted to serve alcoholic beverages with substantial meals, adhering to Government guidelines.

    Our Pippin Store is open until 7:00 pm to purchase alcoholic and non-alcoholic beverages to consume in your room after 11 pm.

    May we take this opportunity to remind you that it is a requirement by the UK Government that you strictly adhere to social distancing rules and regulations. This will be monitored and enforced throughout the resort

    Track and Trace
    A Track and Trace system in operation for all guests and visitors dining, drinking and socialising at the resort. Instructions are supplied on every table

    Seating arrangements

    Seating is available inside our restaurants or al fresco on our terraces with a limit of people dining indoors to be within the same household or support bubble, adhering to current Government guidelines.

    Outdoor dining

    Outdoor drinks and dining
    Al fresco dining is available on any of our terraces, enjoying the beautiful view. We have introduced a cosy, sheltered and heated area for drinking and dining. We have plenty of non-alcoholic
    beverages to enjoy without food:

    Choose from a range of mocktails, non-alcoholic wines and beers, hot chocolate, tea, coffee and a wide range of soft drinks.

    We also have a delicious menu for you to enjoy if you get hungry.

    Sports Bar
    From Thursday 24th September earlier closing times will be in operation in accordance with updated Government advice. We are open 7 days a week from 7 am until 11 pm, with food served until 9 pm.
    Tables are available inside the Sports Bar for those living within the same household or support bubble with a maximum of 6 people per table outside on the Sports Bar terrace
    We will offering table service. Bar service is unavailable at this time
    Online menus are available via a QR code reader on your phone. Paper copies are also available upon request.
    Advanced booking is not required.

    The Lakes Restaurant
    Will be serving a la carte cuisine, 7 days a week from 6 pm to 9 pm.
    Advanced booking is not required, but is recommended.

    The Gallery
    The Gallery restaurant will reopen from 3rd December. Advanced booking is not required, but is recommended.

    Afternoon Tea
    Is served from 12 pm to 5 pm.

    Booking in advance is not essential, but is advisable. Please call a member of our team on 01206 262836 should you wish to make a reservation.

  • Exploring local attractions and places of interest

    • We have created a fact-sheet detailing local attractions and places of interest to help you to explore our stunning Dedham Vale Area of Outstanding Natural Beauty please view and download our Attractions guide here. Further information can be found in the local attractions area of our website
    • Our chefs can create excellent packed lunches so that you can enjoy days out without the worry of looking for shops and cafes

During your stay please remember to:

For more information and to download our reopening information leaflet, please click here.

Wash or sanitise your hands regularly

Keep your distance and follow our safety measures and guidelines

Help us to keep you, your fellow guests, and our team safe

Please be advised that during this unprecedented period, some services and experiences may be closed or have restricted opening times. For more information please contact the Hotel directly.

We're good to go!

We are delighted to announce that we have received ‘Good to go’ certification.
‘Good To Go’ is a UK-wide industry-standard in partnership with Visit England and Visit Britain. It demonstrates that Stoke by Nayland resort is adhering to Government and Public Health guidelines with hygiene protocols and social distancing in place and has carried out Covid-19 risk assessments.

We are excited to reopen welcoming our guests and team back into a safe environment following our temporary closure.

Find out more about our COVID promise

Our COVID promise

Our COVID promise to you

Find out more

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