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Spa Receptionist

Closing Date: Ongoing

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Peake Spa

Spa Receptionist

Closing Date: Ongoing
Salary: Up to £10.42 per hour

Apply Now

SbN Staff Benefits

  • Company pension
  • Employee discounts
  • Free parking

Stoke by Nayland Resort has an exciting opportunity for a Spa Receptionist to join their team at Peake Spa.

Working as part of the Peake Spa team, and reporting to the Spa Reception Manager, the successful candidate will ensure that all reception duties are carried out effectively and efficiently to maximise the occupancy of the Spa and ensure our guests receive a warm welcome.

Job Responsibilities:

  • Maintaining good communication skills, whether face-to-face, on the telephone or in writing
  • Attending work punctually, as required by pre-arranged rota or as directed by your manager from time to time, properly attired and well turned-out in the company uniform, badge and accessories
  • Being aware of, and adhering to, booking procedures, applicable contractual terms and conditions and credit applications
  • Ensuring all potential bookings are maximised, thus increasing and maintaining budgetary spa figures whilst achieving average room rates through sound management practices
  • Ensuring that all the department’s correspondence, paperwork, control, and accounting/billing procedures are prepared and completed to the company standard of presentation and accuracy required
  • Being responsible for all floats and accounting for all monies taken to ensure that daily takings are banked properly
  • Maintaining good liaison and communications with management, the Hotel Reception team, Reservations, Sales and all other departments
  • Ensuring all potential and actual guests receive a professional and welcoming experience, and that all queries and complaints are satisfactorily resolved
  • Actively sell all products and extra treatments as well as the facilities of the hotel where possible, converting enquiries into business
  • Having a thorough knowledge of Peake Spa and Peake Fitness, including rates, opening times and special offers
  • Management of the Spa & Gym diary to ensure all space is utilised effectively, thus achieving maximum occupancy
  • To maintain good general IT skills, and deal promptly and properly with incoming mail

Qualifications or desired skills

The ideal candidate will have:

  • A professional attitude and approach to work
  • Excellent organisational skills
  • Experience of working in a customer service environment
  • Excellent attention to detail
  • Experience working in a fast-paced environment
  • The ability to work alone and in a team
  • A good telephone manner
  • The ability to work under pressure
  • The ability to multitask

Additional Information –As part of the Spa Team you will be required to work varying shifts, including weekends. This role offers an excellent employee benefits package as well as 28 days holiday on a pro-rata basis. Due to our location, having your own transport is essential.

Job Types: Full-time, Part-time, Permanent

SbN Staff Benefits

  • Company pension
  • Employee discounts
  • Free parking

Contact Details

T: 01206 262836

E: [email protected]

A: Stoke by Nayland Resort, Keepers Lane, Leavenheath, Colchester, Essex, CO6 4PZ

Interested? Apply Now

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Special Offers

Hunting for a special deal to make your visit to SbN extra special?

Dive into our array of special offers, covering dining, hotel stays, lodge breaks, spa, and golf – there’s something just right for you.

View our current offers

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