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Our COVID promise to you

  • Fully refundable bookings up to 31st March 2021 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

Please note: We are open for business travel
The Resort will be closed to Leisure Guests from 5th November until 2nd December. However, we remain open for business travellers and meetings during this time.

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Spa Reopening Policy

Important guidelines for our reopening.

Peake Spa and poolside facilities are open.

Step into our oasis of tranquillity and relaxation at Peake Spa, in the Dedham Vale Area of Outstanding Natural Beauty.

Enjoy a blissful spa experience and our fabulous poolside facilities enjoying valuable time to yourself.

Measures in place to give you peace of mind and protection

Read our Spa Guidelines here

Some of our spa and poolside facilities are experiencing restrictions and additional measures due to Government guidelines. Please read our current restriction information section below before your visit.

  • Your visit

    • Please arrive in separate cars unless you are from the same household and space cars apart
    • A queuing system is in place outside the spa with signage for guests to wait until called
    • A temperature check is required on arrival for all visitors and our team
    • Spa duty manager in place to assist with the flow of treatments
    • Observe social distancing whilst moving throughout the spa

     

  • Treatments

    • Spa therapists will remain with guests enjoying multiple treatments within an allocated treatment room
    • Treatment rooms will be sanitised between guest treatments
    • Spa therapists will wear appropriate personal
      protective equipment
    • Guests having treatments are required to wear face masks at present
    • Updated Government guidelines have enabled our Spa Therapists to offer Facial treatments once again
  • Facilities

    • Contactless payment method up to £45. Payment on booking is preferred.
    • Bookings for treatments are now booked and paid for online here.
    • A link to your pre-treatment questionnaire is sent to you with your treatment booking confirmation email. This helps us to reduce personal contact.
    • Changing rooms are open with a spa attendant in place to support hygiene standards
    • Spa loungers are separated by a perspex screen and are cleaned after each use
    • Our swimming pool and Jacuzzi will be available subject to bather numbers. This is controlled by our
      Lifeguards
    • Sanitising stations are provided throughout the spa and resort
    • Peake Bistro in the spa is available for drinks only. The Sports Bar in the hotel is available to spa guests for pre and post-treatment refreshments and food with al fresco dining available

     

    From 1st November our Thermal Rooms reopen with a brand new refurbished sanarium.
    Restrictions for use are in place and are detailed below:

    • Single household usage at any one time with a maximum of 4 people from 1 household per session.
    • Timers are placed outside each cabin to indicate the time left if the cabin is occupied.
    • If cabins are occupied guests can use the seating area provided outside each cabin.
    • Antibacterial sanitising wipes will be available outside each cabin for guests to sanitise seats before and after use.
    • The Thermal Rooms will be deep cleaned 3 times a day, on opening, 12:30 pm (during which time the Thermal Rooms will be closed) and at closing time.
      Guests are encouraged to sit on a towel when using the Sanarium cabin.
  • Current restrictions

    • We are currently prohibiting pool access to children under the age of 16 years old at all times
    • However, commencing on Saturday the 3rd of October children will be permitted to use the pool at weekends between 7:30 am and 9:00 am, swimming slots are allocated on a first-come-first-served basis
    • Due to Government guidelines our thermal treatment rooms; sauna and steam room are currently closed
    • Guests having treatments are required to wear face masks at present
    • Peake Bistro in the spa is available for drinks only. The Sports Bar in the hotel is available to spa guests for pre and post-treatment refreshments and food with al fresco dining available

    From 1st November our Thermal Rooms reopen with a brand new refurbished sanarium.
    Restrictions for use are in place and are detailed in the Facilities section above:

More importantly, please enjoy your much-needed treatment in our picturesque setting in the Dedham Vale Area of Outstanding Natural Beauty!

These measures are in place to help us to keep you, your fellow guests and our team safe.

Please be advised that during this unprecedented period, some services and experiences may be closed or have restricted opening times. For more information please contact the Hotel directly.

If you have any further queries please contact Peake Spa via email –[email protected]

Find out more about our COVID promise

Our COVID promise

Our COVID promise to you

Find out more

Please note: We are open for business travel
The Resort will be closed to Leisure Guests from 5th November until 2nd December. However, we remain open for business travellers and meetings during this time.

SbN

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