Guest Information

Should you require emergency medical assistance, please contact Guest Services on 800.

Alternatively, please dial 9, then 999 directly from your room, and let Guest Services know of your actions so they can assist where necessary.

For non-urgent medical assistance, please telephone the NHS 111 service by dialing 1, then 111 or visit www.nhsdirect.nhs.uk.

Emergency exits

Emergency exits are located on each floor of the hotel as signposted. In the event of an emergency, please check the fire information notice on the back of your bedroom door for your nearest fire exit.

Fire & safety

Please read the following emergency procedure information.

On the back of your bedroom door, you will find a plan showing Emergency Exits with an escape route. Should you have any further questions regarding Fire Procedures please contact Guest Services by dialling 800.

In the case of fire, please proceed to your nearest meeting point. For the Hotel, this is located in the main car park (meeting point C – 2nd lamp post from the main Hotel entrance).  Alternative meeting points, subject to your location in the complex, are the flag pole at the back of the Sports Bar and the planted area outside the Fitness Studio in Peake Fitness.

Should you have cause to suspect a fire in any part of the Hotel please notify Guest Services by dialling 800. Should the fire alarm ring continuously, follow the fire exit signs and vacate the building immediately.

Guests with restricted mobility or with impaired hearing must inform Guest Services about this upon check-in so that provisions can be made for their welfare.

Lakes Restaurant 

We welcome you to our Lakes Restaurant to enjoy breakfast, afternoon tea, Sunday carvery and evening meals in stylish, contemporary comfort, overlooking the floodlit lake and stunning Constable Country. Al fresco dining is also available to enjoy in the summer months.

View our opening hours & menus here.

Please note: Should you require an early departure (before 7 am) you can order a Continental Breakfast to be delivered to your room. Please place your order the night before with Guest Services, either in person or by telephone (dial 800). Please note that there will be a tray charge of £6.00 per order.

Sports Bar

Located beyond the Orchard Bar and Lounge, the Sports Bar is open all day from 7am. Freshly cooked meals, snacks and beverages are available here until 9pm. It’s the perfect place to catch up after a round of golf or to watch live TV sports.

No need to book in advance.

View our opening hours & menus here.

Orchard Lounge Bar & Terrace

Our Lounge Bar provides a relaxing, informal experience for our guests. Here, you can enjoy a range of light bites, lunch and dinner options, freshly brewed coffee, or a beer or cocktail while relaxing by the fire or outside on our heated and covered terrace.

No need to book in advance.

View our opening hours & menus here.

Relax and enjoy a delightful dining experience without leaving the comfort of your room. Our convenient room service menu is available daily from 12 noon to 9pm.

You can view our room service menu here.

Please note that there is a tray charge for items ordered and menu items are subject to change due to availability.

Safes are provided in your room. To use the room safe, please follow the instructions below or for further assistance, contact Reception by dialing 800:

Setting your user code:

• With the safe door open, press the red button located on the inside of the safe door and the display will show ‘SET CODE’
• Press from 3 to 8 numbers that you wish to have as your user code
• Confirm by pressing the ‘START’ button
• After hearing a beep, the display will show ‘IN’ and your entered numbers. This means that your user code has been confirmed

Locking the safe:

• Place your items in the safe and close the door
• Press the ‘Start’ button followed by your user code and then press the ‘Start’ button again

Opening the safe:

• Press the ‘Start’ button followed by your user code and then press the ‘Start’ button again
• Twist the door lock and open the door

We regret that we are unable to accept any valuables from guests for safekeeping at Reception.

In the presence of a safe without a visible red button on the inside of the door, open the black box and press the red button here instead.

Peake Spa

Set within Stoke by Nayland Resort, Peake Spa is open seven days a week, to help you ensure that your precious ‘me time’ is well spent.

Complimentary access for hotel guests:

Adult hotel guests have complimentary access to our pool and poolside facilities, 7 days a week before 10am and after 6pm. Poolside loungers are available on a first-come-first-served basis. Guests do not need to book in advance for free swim sessions.

Guests wishing to use the pool and poolside facilities between 10am and 6pm can book a 2-hour adult poolside session, complete with a reserved lounger, robe, and towels, at no cost. These can be booked online in advance of your stay.

Please view our Pool Policy prior to arrival for full details on spa access, children’s swimming times and our lounger policy to ensure you understand the conditions of use.

PLEASE NOTE: 2-hour sessions must be booked in advance. One 2-hour session can be booked per adult, per room, per night of your stay.

Opening Times:

Weekdays: 6:30am – 10pm (last entry 9:30pm)

Weekends & bank holidays: 7:30am – 8pm (last entry 7:30pm)

Opening times are subject to change. Seasonal opening times may vary.

Health & Beauty Treatments

Peake Spa offers a fabulous range of treatments for guests, from massages and facials, to manicures and our exotic Rasul Mud Therapy Experience.

Please visit our Spa Treatments page for more information on treatments and pricing, or to book online. To enquire about availability, please contact Peake Spa Reception directly on 820.

Peake Fitness

Our state-of-the-art Technogym offers a range of cardiovascular and resistance machines, providing our guests with the ultimate workout. Please be advised that guests must complete a medical questionnaire prior to using the gym and fitness studio, and a short induction from a member of staff will be required.

Opening Times:

Weekdays: 6:30am – 10pm (last entry 9:30pm)

Weekends & bank holidays: 7:30am – 8pm (last entry 7:30pm)

Group Fitness Classes

Peake Fitness offers a wide variety of fitness classes, from relaxing yoga to the more energetic Spinn classes. A full studio timetable is available on request. Classes are popular, so guests are advised to book in advance wherever possible – for details about costs where applicable, please contact Peake Reception.

Pool Table

Stoke by Nayland Resort offers a pool table which can be accessed via the staircase in the Orchard Lounge. Games cost £1.50 each.

Coarse Fishing

Coarse fishing is available to guests on one of the resort's lakes. Please enquire at Guest Services (dialling 800) about the purchase of Day Passes for fishing. Please note that your own fishing equipment is required.

Squash

A squash court, which is situated just beyond the Pippin Shop, is available for use by hotel residents. Reservations and racquet hire are available from Peake Spa Reception.

Pippin Gift Shop

For a relaxing, unique shopping experience, why not pop into our Pippin Shop which is open 7 days a week from 7am – 6pm (7pm during the summer months).

Pippin offers an extensive range of products, including fresh produce, wines, beers and spirits, gifts, jewellery, bags, toys, cards, confectionary, and much more.

In season there are freshly picked apples, strawberries, raspberries, blueberries, cherries and asparagus, which are all grown on the Peake family’s farm next to the resort.

In Pippin, we also offer one of the largest selections of ladies’ golf and leisurewear in the area – there is even a changing room in the shop to make your life easier!

The Golf Shop

Our Golf Shop offers a wide selection of the latest designer golf clothing, equipment and accessories, and provides great ideas for gifts to take away with you. Our golf experts and PGA Pros will be pleased to give you any advice you may require. You can contact the Golf Shop from your room on extension 624.

Green Fees

For guests who are not on a Golf Break package, it may still be possible for you to book a tee time during your stay. Please visit our Green Fees page for more information on pricing and to book online. As a hotel guest, you are eligible for a discount on the green fee rate.

Please note that course reservations may have to be altered or courses changed at late notice due to weather issues, course maintenance or competitions. We regret that no refunds are given for green fees in the event of adverse weather conditions.

Hire Services

If the rolling countryside is a little challenging for you we have a fleet of electric golf buggies available for hire. For those of you with a little more energy, we also have electric trolleys and pull trolleys available for hire from the Golf Shop. Don’t worry if you have left your clubs behind – we also have hire clubs available. To avoid disappointment we strongly recommend that you book any hire items with the Golf Shop prior to your round.

In the event of inclement weather conditions, the resort reserves the right to withdraw buggies from either course at short notice.

Covered Driving Range

In addition to our two championship golf courses, residents also have use of the practice range. The 20-bay covered range, chipping area and putting green is open 7 days a week from dawn till dusk. Buckets of golf balls can be purchased from the ball machine situated on the inside of the driving range bays.

Golf Lessons

Individual and group lessons are available with our fully qualified PGA Professionals. For more details and bookings please contact the Golf Shop on 624.

Locker-Rooms

A limited number of secure lockers in the golf changing rooms are available to guests during their stay and these are coin-operated.

Functions

Our Conference and Banqueting facilities include a number of excellent air-conditioned, private rooms suitable for board meetings, private dining or special events.  A full range of audiovisual equipment is also available for hire. If you wish to view any of our facilities or receive further details then please contact our Guest Services Team who will be pleased to arrange this for you.

Stoke by Nayland Resort is situated in a designated Area of Outstanding Natural Beauty in the heart of beautiful Constable Country. As well as the delights of the local countryside, the Resort is ideally situated for you to explore historic Lavenham, Constable’s Dedham and Flatford Mill, the antique shops of Long Melford, the market town of Sudbury – Gainsborough’s birthplace, Bury St Edmunds, and Colchester, which is Britain’s oldest recorded town with a renowned Castle and Zoo. We are within easy reach of many attractions. Should you require any further information, our Guest Services Team would be delighted to offer any suggestions or advice.

Visit our Explore page to discover more.

Internal Telephone Numbers

Telephones

Should you wish to speak to another hotel guest, please dial their 3-digit room number which will connect you directly. For an outside call, please dial 9 followed by the number. If you wish to receive an incoming call from outside the hotel, please request the caller to ring 01206 262836 and then follow the recorded instructions to dial the extension number required by entering the 3 digits of your room number.

Call charges:

Television & Radio

All rooms are equipped with a selection of TV and radio channels. Please use the menu index on your remote control to make your selection. Should you experience any difficulties, please contact Guest Services who will assist you.

Bedroom Facilities

All bedrooms are fitted with secondary locking for your added security; it is recommended that the security lock is used when the room is occupied. A door hanger is provided for you to assist us in ensuring that you have privacy or maid service as required. For your comfort we provide duvets, however, if you would prefer to use sheets and blankets please contact Guest Services who will arrange this for you. Additional pillows are located in your room. Extra bedding can also be obtained from Guest Services.

Heating & Cooling

All our rooms have either central heating or air conditioning. However, should you require an additional heater or fan please contact Guest Services.

Hairdryer

All rooms are equipped with a hairdryer which is located in the vanity unit drawer.

Fridge

Should you require a fridge in your room for the purpose of refrigerating medication, please contact Guest Services.

Hospitality Tray

Tea and coffee-making facilities are available free of charge in your room. Should you require any additional items, please contact Guest Services.

Irons & Ironing Boards

Irons and ironing boards are available on request from Guest Services, subject to availability. We would request however that they be placed outside your bedroom door once you have finished using them and that you kindly inform Guest Services in case they are required by other guests.

Wake-up Calls

To request a personal wake-up call, please contact Guest Services.

Hotel Property

Please note that if any item belonging to the hotel (e.g. towels, bathrobes, etc.) is removed without permission, this will be charged to the guest at the replacement cost rate.

Deep Cleaning

We aim to deliver the highest cleaning standards in the hotel and in our bedrooms. If the hotel or bedrooms are unacceptably soiled for any reason (e.g. large wine, coffee, or food spills, and any vomit), and deep cleaning is required, then the guest responsible will be charged a minimum charge of £50.

Valuables

Laptop safes are provided in your room. To use the room safe, please follow the instructions in your room or in the 'Room Safe' section of our Guest Directory. If you require further assistance, please contact Guest Services.

Internet Connection

We are delighted to offer our guests and visitors access to the internet via free high-speed WiFi throughout the hotel and public areas. To get online, simply search available networks, then connect to ‘FREE WIFI’. No password is required.

Check-Out

All guests are requested to check out of the hotel by 11am on the morning of departure.

If you require an early check-out and you know that you will be leaving prior to 7:00am, please inform Guest Services so that we can ensure that there is someone on the Guest Services Desk to process your account.

Should you require an extension to the checkout time, please speak to our Guest Services as this request will be subject to hotel availability, and an additional charge may be incurred. Delay to your checkout without prior arrangement will be charged as follows;

Up to 1pm: £20.00

Up to 6pm: £60.00

After 6pm: Full overnight charge will be made at the current rate.

If you require assistance with your luggage, please contact Guest Services who will arrange a porter for you.

Payment Methods

Credit arrangements or payments by cheque in excess of the credit guarantee limit must be agreed with Hotel Management prior to arrival.  Accounts to companies can only be accepted if credit facilities have been established, and requirements confirmed in writing prior to arrival and check-in.  We also accept the following cards for payment, Visa/Delta/Electron, MasterCard, Switch and Solo. On checking in you will be asked to pre-authorise your payment card for the value of your stay plus a further £20.00 per night. No payment is taken at this point.

Taxi Services/Hire Cars

Guest Services will be pleased to assist you with local taxi numbers, and in order to avoid delay, we would advise that it can often take at least 30 minutes for a taxi to reach us. For assistance in making your reservation, contact Guest Services.

Business Services

We offer the following business services at Guest Services for these charges:

Photocopying 10p per page

Incoming fax 25p per page

Outgoing fax 50p per page

Should you wish to send or receive a facsimile, please use the following number: 01206 265840 (this is the facsimile based at Guest Services).

Bag Storage

If you wish to enjoy the restaurant and bar facilities after check-out we provide a bag storeroom. To utilise the bag store, please contact Guest Services.

Customer Complaints

While we trust you will be happy with the services and facilities we provide, if you are dissatisfied with any aspect of the hotel, please contact Guest Services. We would strongly urge you to do this as soon as the problem arises so we may have the opportunity to rectify the matter as soon as possible and minimise any inconvenience you may be experiencing.

In accordance with the Government Legislation introduced on the 1st July 2007, smoking is only permitted outside the hotel in our designated Smoking Shelter. Smoking in any room will incur to the guest a deep cleaning charge of £150.00. Please note that this policy also applies to the use of e-cigarettes and vapes.

Find out more about the history of Stoke by Nayland Resort here.