Night Receptionist/Porter

Reporting to the Front Office Manager, your role will include:

• Being knowledgeable about the facilities and services across the resort and confident in providing relevant and up-to-date information to our guests.
• Handling all reservations in a timely and professional manner, taking every opportunity to enhance the guest experience and maximise revenue.
• Responding to emails and telephone calls in a courteous and positive manner.
• Delivering a smooth and efficient check-in and check-out experience.
• Having a comprehensive knowledge of the Front Office computer systems.
• Maintaining good communication with other members of your team and all departments across the resort, assisting other departments as required.
• Effective cash handling and processing of payments and refunds.

The ideal candidate should be able to demonstrate the following:

• Polite, friendly and engaging manner with excellent communication skills.
• A passion for hospitality and exceeding guest expectations.
• Immaculate standards of presentation and professionalism.
• Strong organisation and planning skills with a good ability to prioritise and a high degree of flexibility.
• Good IT skills and experience working with Excel spreadsheets and Word.
• A commercial focus.

We offer our team members the following discounts and benefits:

• Discounted food and drink in our bars and restaurants
• Discounted hotel stays for yourself, friends and family
• Discounted golf and leisure club membership
• Employee Assistance Programme
• Training and development opportunities
• Free on-site parking

As part of the Reception & Reservations team, hours will include regular weekend shifts as well as early shifts and late shifts, finishing at 10pm.