Our Promise

Here’s How it Works…

1. 1. Found a better price?
2. Check our terms and conditions (below) to make sure the price is in line with our policies

2. Submit your request
Send us an email at [email protected] and we’ll check everything through.

3. We’ll match it and more!
We’ll match the price you’ve found, plus we’ll upgrade your room as an added bonus!

Best Price Guarantee T&Cs

In order to qualify for our Best Price Guarantee, the following conditions need to be met:

1. The cheaper rates must apply to the same dates, number of guests, room type and package inclusions

2. Prices must be in GBP and include taxes and fees

3. The booking must be subject to the same booking conditions and cancellation policy

4. The rate must be available publicly and not part of any services where you are required to sign up to get access, or as part of a negotiated, contracted or group rates

5. The rate must be available to book at the time of verification by our team

6. The cheaper rate must be found within 48 hours of making your booking, and a claim submitted to [email protected]

7. Best Price Guarantee does not apply to rooms on provisional hold

8. The claim cannot be submitted within 48 hours of your check in

9. Complimentary upgrade is subject to availability, and cannot be transferred to another stay

10. If the rate you have booked is prepaid, we will refund the difference as resort credit to be used during your stay.

We reserve the right to modify or discontinue our Best Price Guarantee at any time.