COVID-19 Update - 12th May 2020
Following the latest guidance from the UK government, we are pleased to announce that the golf courses at Stoke by Nayland will be open for golf from Wednesday 13th May. Find out more by reading our re-opening policy.
Spring is usually one of our busiest periods for us at SbN. A time when we reconnect guests with their friends and family at weddings and events, or invite them to rest and recuperate at Peake Spa or enjoy a perfect golf break on our championship courses. Sadly, owing to the devastating impact of Covid-19, too many families have lost loved ones, and this insidious virus continues to have a profound impact on our way of life. Since 20th March when the Government announced non-essential travel and strict social distancing measures, which forced us to make decisions beyond our control, our reservations team has worked hard to accommodate the many changes that we and our guests are having to make. Whilst adapting to home working, our team has dealt with bookings up until the end of May, and in some cases for larger events into June. We thank you all for your understanding of the situation thus far, and I am pleased to see that everyone has moved their bookings to a later date for those all-important events, weddings and leisure stays. This has been appreciated by us all, and thank you for your incredible support in these difficult times where in this unprecedented situation nearly 95% of our team have had to be furloughed.
Future booking and flexible policy
Following on from the most recent advice and government guidelines, we are continuing to address bookings up until 30th June 2020. We have extended our flexible, no-charge policy, meaning customers due to arrive before 30th June 2020 could change their booking dates to any time up until 12 months from the date of the original booking. We have also recognised that those due to pay the final balance on their booking very soon might be feeling anxious about doing so. To help these customers and offer peace of mind, we’re also enabling them to make the same changes to their booking dates. For customers with bookings from 1st July 2020, please note standard terms and conditions still currently apply from your time of booking. Of course, if that changes, we will be in touch.
We are constantly working to adjust our policy and booking window in line with the latest official advice. We hope to give you confidence to know that if, at a later date, further guidelines and restrictions mean you are forced to change your plans, we will help you to do this with no charge. We have waived all administration charges and will continue to do so during this time.
A big thank you to you, our loyal customers, for all your patience, your understanding, and your messages of support. We truly appreciate it, and we couldn’t do what we do, without you.
We look forward to welcoming you all back to Stoke by Nayland very soon.
Stay safe and well.
Group Commercial Director
Stoke by Nayland Hotel, Golf, Spa & Lodges