Why Book Direct Icon Our COVID promise Why Book Direct Close Icon

Our COVID promise to you

  • Fully refundable bookings up to 31st March 2021 if the hotel is closed due to COVID
  • Applies to new bookings made after 14th Oct 2020
  • 10% resort credit to spend on retained money for rescheduled bookings
  • Helping to support the UK tourist industry
  • Peace of mind for your purchase
  • Terms and conditions apply

Find out more

Please note: We are open for business travel
The Resort will be closed to Leisure Guests from 5th November until 2nd December. However, we remain open for business travellers and meetings during this time.

Ts & Cs

Terms and Conditions

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SbN Community Discount Card

Please find the Terms and Conditions detailed in the sections below.

  • Villages covered

    The SbN Community Discount Card is available to people living in the following areas:

    • Ardleigh
    • Assington
    • Boxford
    • Boxted
    • Great Cornard
    • Gt Horkesley
    • Higham
    • Langham
    • Leavenheath
    • Little Horkesley
    • Nayland
    • Polstead
    • Stoke by Nayland
    • Stone Street
    • Stratford St Mary
    • Wissington
  • General terms of use

    • Multiple cards can be registered per household
    • Registration of the card confirms your consent to be a part of the SbN Community Discount Card on an opt-in basis. In order for the cardholder to receive news, offers, discounts and monthly marketing communications, opt-in consent is required at registration.
    • Once you have achieved registration approval by meeting the address requirements for the above areas, the card will be sent to the cardholder’s address
    • No card activation is required. The SbN Community Discount Card can be used straight away
  • How to use your card

    At the Resort:
    We will scan your card as you pay and your discount will be applied.

    Online:
    Simply follow the instructions online at www.stokebynayland.com/community
    When you are prompted to log in, please enter the password featured on your registration letter.

    Please note: Your card is required to be shown when redeeming offers.

  • 20% discount off our ‘Best Flexible Rate’ for hotel stays

    • Cardholders will receive a 20% discount when booking a ‘Best Flexible Rate’ hotel stay online. The discount is applied when you enter the Promo code in the Promo box when booking your stay
    • This offer is not valid in conjunction with any other offers and is subject to availability
    • Please present your SbN Community Discount Card at check-in
  • 10% discount off award-winning dining in any of our restaurants

    • 10% discount is applied when the SbN Community Discount Card is scanned at the till when paying your bill
    • This offer is not valid in conjunction with any other offers and is subject to availability
  • 10% discount off beverages in any of our bars

    • 10% discount is applied when the SbN Community Discount Card is scanned at the till when paying your bill
    • This offer is not valid in conjunction with any other offers and is subject to availability
  • 5% discount off spa treatments and spa days

    • Card holders will receive a 5% discount for treatments and spa days booked online. The discount is applied when you enter your unique SbN Community Discount Card membership number into the promotional code section when paying
    • This offer is subject to availability and must be booked more than 24-hours in advance
    • This offer is not valid in conjunction with any other offers and is subject to availability
  • Free lunch or dinner for your birthday

    • The cardholder will receive an email invitation for a free lunch or dinner in advance of the birthday.
    • To receive the invitation, the cardholder must have opted in to receive marketing communications for the SbN Community Discount Card
    • The free cardholder birthday lunch or dinner applies when the cardholder dines with 3 other people and all order a minimum of 2 courses each. The lowest-priced starter, main course or dessert are free
    • This offer is not valid in conjunction with any other offers and is subject to availability
  • 10% discount off luxury lodge staycations

    • This offer is not valid in conjunction with any other offers and is subject to availability
    • Please present your SbN Community Discount Card at check-in
  • Free room hire for private dining on your birthday

    • The cardholder can book a private dining area without a room hire charge, to celebrate their birthday with the number of guests as allowed by the Government COVID guidelines at the time of booking.
    • Please allow the Events Team 3-5 working days’ notice of your event
    • Your event must not be booked any earlier than 12-weeks in advance
    • A minimum spend of £20 per head on food applies
    • This offer is not valid in conjunction with any other offers and is subject to availability
    • To enquire about availability and pricing, please contact our Sales Team during working hours on 01206 265837. Alternatively, the team can be contacted via email: [email protected]
  • 50% discount off room hire for events

    • Cardholders will receive a 50% discount off room hire for events (adhering to the current Government guidelines, and is subject to change).
    • Please allow the Events Team 3-5 working days’ notice of your event
    • Your event must not be booked any earlier than 12-weeks in advance
    • A minimum spend of £20 per head on food applies
    • To enquire about availability and pricing, please contact our Sales Team during working hours on 01206 265837. Alternatively, the team can be contacted via email: [email protected]
    • This offer is not valid in conjunction with any other offers and is subject to availability
  • Donations to local community projects

    As a family business that has been established in the area for over 80 years, it is important to us that Stoke by Nayland Hotel, Golf, Spa & Lodges (SbN) helps to support the local community.

    Through the SbN Community Discount Card scheme, local communities will not only benefit from exclusive discounts and offers at the SbN Resort, but will also benefit from donations from SbN to local community projects. These will be calculated as a percentage of income generated from purchases using the SbN Community Discount Card scheme.

    • SbN will donate to local community projects annually. Details of this will be featured in our e-newsletter communications and local newsletters.

Find out more about our COVID promise

Our COVID promise

Our COVID promise to you

Find out more

Please note: We are open for business travel
The Resort will be closed to Leisure Guests from 5th November until 2nd December. However, we remain open for business travellers and meetings during this time.

SbN

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