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Spa Receptionist

Closing Date: 26/07/2019

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Spa

Spa Receptionist

Closing Date: 26/07/2019
Salary: Competitive

Excellent organisation skills

Experience in customer service

Fantastic attention to detail

Apply Now

SbN Staff Benefits

28 days holiday on a pro-rata basis

Regular training and career progression opportunities

Free lunch or dinner served daily

Reduced gym or golf membership for the first year, which is free thereafter

Staff rate on overnight stays

The Best of First Impressions

Stoke by Nayland Hotel, Golf and Spa is seeking a Spa Receptionist to join its fast paced, hardworking team on a full-time basis.

Working as part of the Peake Spa team and reporting to the Spa Assistant Reception Manager, the successful candidate will ensure that all reception duties are carried out effectively and efficiently to maximise the occupancy of the Spa.

What You’ll Get Up To

The successful candidate will be responsible for:

  • Maintaining good communication skills, whether face-to-face, on the telephone or in writing
  • Attending work punctually, as required by pre-arranged rota or as directed by your manager from time-to-time, properly attired and well turned-out in the company uniform, badge and accessories
  • Being aware of, and adhering to booking procedures, applicable contractual terms and conditions and credit applications
  • Ensuring all potential bookings are maximised, thus increasing and maintaining budgetary spa figures whilst achieving average room rates through sound management practices
  • Ensuring that all the department’s correspondence, paperwork, control, and accounting/billing procedures are prepared and completed to the company standard of presentation and accuracy required
  • For all floats and to account for all money taken to ensure that daily takings are banked properly
  • Maintaining good liaison and communications with management, the reception team, reservations, sales and all other departments
  • Ensuring all potential and actual guests are dealt with efficiently and courteously, and all queries and complaints are satisfactorily resolve.
  • Actively sell all products and extra treatments. To actively sell the facilities of the hotel and, where possible, to convert enquiries into business
  • Having thorough knowledge of the spa and all its facilities, including rates, opening times and special offers
  • The management of the Spa & Gym diary and ensure all space is utilised effectively, thus achieving maximum occupancy
  • To maintain good general word-processing skills, and deal promptly and properly with incoming mail

What We’re Looking For

The ideal candidate will have:

  • A professional attitude and approach to work
  • Excellent organisational skills
  • Experience of working in a customer service environment
  • Excellent attention to detail and able to use initiative
  • The ability to work alone and in a team
  • Good telephone manner
  • The ability to multitask

They will also:

  • Be able to work under pressure

Additional Information

As part of the Spa Team you will be expected to be flexible. Work varying shifts including weekend. This role offers an excellent employee benefits package as well as 28 days holiday on a pro-rata basis. Due to our location, having your own transport is essential.

SbN Staff Benefits

28 days holiday on a pro-rata basis

Regular training and career progression opportunities

Free lunch or dinner served daily

Reduced gym or golf membership for the first year, which is free thereafter

Staff rate on overnight stays

Contact Details

T: 01206 262836

E: hr@stokebynayland.com

A: Stoke by Nayland Hotel, Golf & Spa, Keepers Lane, Leavenheath, Colchester, Essex, CO6 4PZ

Interested? Apply Now

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