- Careers -

Spa Operations Manager

Closing Date: Ongoing

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Celebrating 50 Years!

  • Stoke by Nayland Golf Club was created in 1972 by Bill and Devora Peake
  • 50 years later, it is now the SbN Resort, and we are still proud to be a family business. We warmly welcome you to come and stay during this special year and to enjoy all the outstanding
    facilities on offer
  • Find out more here about our 50th Anniversary Events – and check out our Gallery and Video here. We look forward to seeing you soon!

Spa Operations Manager

Closing Date: Ongoing
Salary: £25,000.00-£30,000.00 per year

  • · Beauty therapy NVQ Level 3 (or equivalent)
  • · Experience at Management or Supervisor Level
  • · Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint
  • · Stock Control experience
  • · Managing a team
  • To achieve departmental customer satisfaction targets
  • Ensure 100% adherence for;

– The Companies’ Health & Safety policy
– GDPR Legislation
– The Environmental Health Legislation

  • To achieve 100% customer satisfaction for customer service
  • Manage customer feedback to ensure a positive outcome
Apply Now

SbN Staff Benefits

  • Gym, pool and golf membership at discounted rates
  • Discounted hotel rooms midweek and weekend
  • Discounted Spa treatments

Stoke by Nayland Hotel, Golf and Spa is looking for a Spa Operations Manager to join their team.

Peake Spa is a fast-paced exciting environment where the Spa Operations Manager will be encouraged to develop commercial and operational skills. This role would suit an existing experienced treatment manager or senior therapist looking to advance their career. We work with leading suppliers such as Decléor, Neom, CACI, Crystal Clear, Mii Makeup, and OPI.

The successful candidate will be responsible for;

  • · Guest experience to a 5* standard
  • · Achieve monthly sales targets
  • · Current and future departmental business delivery
  • · Promotion of our highest profitable treatments and products
  • · Leading and Developing a large spa therapist team
  • · Carry out 5* treatments to guests
  • · Departmental HR
  • · Communication with the Spa team and Hotel colleagues.
  • · Follow Company policy for all Health and Safety issues and report any concerns
  • · Complete the required Health and Safety training required by the Company.

Job Responsibilities –

The successful candidate will be responsible for;

  • Managing the Spa diary and ensuring that all space is utilised effectively thus achieving maximum occupancy
  • To achieve targets set on contacting new and previous business
  • To achieve sales targets for the number of spa days/breaks in order to contribute to achieving budget
  • Commissions – To ensure all areas of the business are adequately covered alongside keeping wage costs in line with budget

Additional Information – As part of the Spa Team you will be expected to work varying shifts including weekends. This role offers an excellent employee benefits package including 28 days of holiday on a pro-rata basis.

Due to a high volume of applications, we’re unfortunately unable to respond to everyone. If you have not received a response within 7 working days, you have not been successful on this occasion.

Thank you for taking the time to apply, and please keep checking our careers page for more exciting opportunities to work with us.

Job Types: Full-time, Permanent

SbN Staff Benefits

  • Gym, pool and golf membership at discounted rates
  • Discounted hotel rooms midweek and weekend
  • Discounted Spa treatments

Contact Details

T: 01206 262836

E: [email protected]

A: Stoke by Nayland Resort, Keepers Lane, Leavenheath, Colchester, Essex, CO6 4PZ

Interested? Apply Now

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Celebrating 50 Years!

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