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Reception and Reservations Executive

Closing Date: Ongoing

Why Book Direct Icon Celebrating 50 Years! Why Book Direct Close Icon

Celebrating 50 Years!

  • Stoke by Nayland Golf Club was created in 1972 by Bill and Devora Peake
  • 50 years later, it is now the SbN Resort, and we are still proud to be a family business. We warmly welcome you to come and stay during this special year and to enjoy all the outstanding
    facilities on offer
  • Find out more here about our 50th Anniversary Events – and check out our Gallery and Video here. We look forward to seeing you soon!

Reception and Reservations

Reception and Reservations Executive

Closing Date: Ongoing
Salary: Up to £10 per hour

Apply Now

SbN Staff Benefits

28 days holiday on a pro-rata basis

Regular training and career progression opportunities

Reduced gym or golf membership for the first year, which is free thereafter

Staff rate on overnight stays

Job description

We are looking for an enthusiastic and ambitious Reception & Reservations Executive to join our team. As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.

Role Responsibilities

Reporting to the Reservations & Reception Manager, your role will include:

  • Being knowledgeable about the facilities and services across the resort and confident in providing relevant and up-to-date information to our guests.
  • Handling all reservations in a timely and professional manner, taking every opportunity to enhance the guest experience and maximise on revenue.
  • Responding to emails and telephone calls in a courteous and positive manner.
  • Delivering a smooth and efficient check-in and check-out experience.
  • Having a comprehensive knowledge of the Front Office computer systems
  • Maintaining good communication with other members of your team and all departments across the resort, assisting other departments as required.
  • Effective cash handling and processing of payments and refunds.

The ideal candidate should be able to demonstrate the following:

  • Polite, friendly and engaging manner with excellent communication skills.
  • A passion for hospitality and exceeding guest expectations.
  • Immaculate standards of presentation and professionalism.
  • Strong organisation and planning skills with a good ability to prioritise and a high degree of flexibility.
  • Good IT skills and experience working with Excel spreadsheets and Word.
  • A commercial focus.

Stoke by Nayland Resort is part of the family-owned Boxford Group, which has been established for over 80 years. Due to our location, nestled in the Dedham Vale Area of Outstanding Natural Beauty (AONB), having your own transport is essential.

Working 24-40 hours per week over 7 days with shifts between 6:45 am and 10 pm.

SbN Staff Benefits

28 days holiday on a pro-rata basis

Regular training and career progression opportunities

Reduced gym or golf membership for the first year, which is free thereafter

Staff rate on overnight stays

Contact Details

T: 01206 262836

E: [email protected]

A: Stoke by Nayland Resort, Keepers Lane, Leavenheath, Colchester, Essex, CO6 4PZ

Interested? Apply Now

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Celebrating 50 Years!

Celebrating 50 Years!

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