Night Receptionist/Porter

Stoke by Nayland Resort is looking for an experienced Night Receptionist/Night Porter to join the team on a full-time basis.

This hands-on role would suit a motivated individual with a positive outlook and natural interest in learning new skills and being organised. You will be professional and friendly and always ready to provide our guests with a warm welcome. As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.

Job Responsibilities:

• Hosting and managing night reception
• Welcoming guests and processing check-in and check-out
• Providing information on hotel facilities and services, as well as the surrounding area
• Guest billing and invoicing controls
• Confirming all aspects of room reservations
• Running the Night Audit procedure
• Providing First Aid response
• Overseeing the safety and security of the building, staff and guests
• Developing and maintaining standards
• Evening and morning handover of tasks and checklists

Qualifications or desired skills

• Excellent IT and administrative skills
• Excellent communication and organisation skills
• A proactive individual with a positive approach to work
• First Aid qualified to 3-day or equivalent
• Experience working with a POS & FOH system
• Excellent organisational skills and a good eye for detail
• The ability to work alone and as part of a team
• Previous experience of working on a hotel reception is preferred for this role

Additional Information – As part of the Nights team you will be expected to work on a rota basis, including weekends and bank holidays. Due to our location, having your own transport is essential.