Night Receptionist

Stoke by Nayland Resort is looking for an experienced Night Receptionist to join the team on a full-time basis.

This is a hands-on role that would suit a motivated individual who has a positive outlook and natural interest in learning new skills and being organised. You will be professional and friendly and always ready to provide our guests with a warm welcome. As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.

Job Responsibilities

Your role will include:

• • Hosting and managing night reception
  • Welcoming guests and processing check-in and check-out
  • Providing information on hotel facilities and services, as well as the surrounding area
  • Guest billing and invoicing controls
  • Confirming all aspects of room reservations
  • Running the Night Audit procedure
  • Providing First Aid response
  • Overseeing the safety and security of the building, staff and guests
  • Developing and maintaining standards
  • Evening and morning handover of tasks and checklists

Qualifications or desired skills:

• Excellent IT and administrative skills
• Excellent communication and organisation skills
• A proactive individual with a positive approach to work
• First Aid qualified to 3-day or equivalent
• Experience working with a POS & FOH system
• Excellent organisational skills and a good eye for detail
• The ability to work alone and as part of a team
• Previous experience of working on a hotel reception is preferred for this role

Additional Information – As part of the Nights team you will be expected to work on a rota basis, including weekends and bank holidays. Due to our location, having your own transport is essential.

Job Types: Full-time, Permanent