IT Support Technician

IT

Closing Date: Ongoing
Salary: £19,000.00-£25,000.00

Qualifications and skills required;

At least 2 years’ experience in a similar role
A minimum of 1st and 2nd line support
Windows OS and Linux support
Group policy management
Server experience in a high availability environment
Experience HPE Switch and patching
Advanced firewall administration (ideally Dell SonicWall)
Experience with installing and maintaining Ubiquiti radio
TV distribution systems
Experience with management of phone systems
MS Office 365/ 2007 / 2010 / 2013 / 2016
Excellent communication skills
A high standard of written and numerical skills
Ability to multi-task
Willingness to take on new tasks, which may be deemed as menial
Having a can-do approach to the requests made to the IT team
Professional in your approach to all situations
Clean full driving licence
Must be comfortable with heights. Occasional requirement to climb a radio mast for installations and repairs.

Desired additional skills, however not essential

Web design
HTML & CSS
PHP
SQL

Apply Now

SbN Staff Benefits

Competitive Salary package
Use of gym, pool and golf membership at discounted rates.
Discounted hotel rooms
Discounted Spa treatments

Join our fast-paced and vibrant IT team working for award-winning family-owned business The Boxford Group.

This dynamic role involves working in a small team, across multiple sites in Colchester and Ardleigh, with the ideal candidate having a keen aptitude for learning and developing skills in an ever-changing technological environment and industry.

We are seeking a responsive and reliable individual to provide ongoing support for our helpdesk, voice and data networks, OPOS, CCTV and TV systems. They will work alongside the IT team to implement plans for delivery, installation and ongoing support, utilising new technology to enhance the business and our customer’s journey.

We have gained a great reputation and gained award recognition for our environmentally sustainable businesses, leading the way within the industry for eco-conscious decisions and solutions across The Boxford Group’s three companies, Boxford Farm (Suffolk), Peake Fruit and Stoke by Nayland Hotel, Golf, Spa and Lodges.

Due to the role involving work across multiple sites in Leavenheath and Ardleigh, with a valid driving licence and your own transport is a must-have.

We have great staff benefits which can be read below and a great opportunity for the right person to thrive as part of our team.

Either MCSE or MCIPT certified is desirable.

Role and Responsibilities

Managing the IT helpdesk and providing 1st & 2nd line support to all staff and guests
Provide on-site, telephone and remote support
Support and administer HPE switches and infrastructure
Windows Server 2012,2016 & 2019 Exchange 2016 & Active directory
Install, configure and support of Microsoft based systems and hot fixes
Act as a point of escalation for issues to the IT Head
Ensure that help desk tickets are acknowledged and handled within the company SLA’s
Provide support and training to staff to increase productivity and add a certain level of self-sustainability
Managing Anti-Virus and backup systems
Ensure all systems are fully audited
Installing software updates
Changing of printer toner, correcting paper jams, any other printer problems
Maintaining and setting up new workstations
Weekly (and weekend) on-call support rota

Additional Information – full-time position for 40 hours per week, working 5 out of 7 days which may include weekends. Due to our location and the need to work across several sites, having your own transport is essential.

Job Types: Full-time, Permanent

SbN Staff Benefits

Competitive Salary package
Use of gym, pool and golf membership at discounted rates.
Discounted hotel rooms
Discounted Spa treatments

Interested? Apply Now

- Careers -

IT Support Technician

Closing Date: Ongoing

IT