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IT Support Technician

Closing Date: Ongoing

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Celebrating 50 Years!

  • Stoke by Nayland Golf Club was created in 1972 by Bill and Devora Peake
  • 50 years later, it is now the SbN Resort, and we are still proud to be a family business. We warmly welcome you to come and stay during this special year and to enjoy all the outstanding
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  • Find out more here about our 50th Anniversary Events – and check out our Gallery and Video here. We look forward to seeing you soon!


IT Support Technician

Closing Date: Ongoing
Salary: £19,000.00-£25,000.00

Qualifications and skills required;

  • At least 2 years’ experience in a similar role
  • A minimum of 1st and 2nd line support
  • Windows OS and Linux support
  • Group policy management
  • Server experience in a high availability environment
  • Experience HPE Switch and patching
  • Advanced firewall administration (ideally Dell SonicWall)
  • Experience with installing and maintaining Ubiquiti radio
  • TV distribution systems
  • Experience with management of phone systems
  • MS Office 365/ 2007 / 2010 / 2013 / 2016
  • Excellent communication skills
  • A high standard of written and numerical skills
  • Ability to multi-task
  • Willingness to take on new tasks, which may be deemed as menial
  • Having a can-do approach to the requests made to the IT team
  • Professional in your approach to all situations
  • Clean full driving licence
  • Must be comfortable with heights. Occasional requirement to climb a radio mast for installations and repairs.

Desired additional skills, however not essential

  • Web design
  • HTML & CSS
  • PHP
  • SQL
Apply Now

SbN Staff Benefits

  • Competitive Salary package
  • Use of gym, pool and golf membership at discounted rates.
  • Discounted hotel rooms
  • Discounted Spa treatments

Join our fast-paced and vibrant IT team working for award-winning family-owned business The Boxford Group.

This dynamic role involves working in a small team, across multiple sites in Colchester and Ardleigh, with the ideal candidate having a keen aptitude for learning and developing skills in an ever-changing technological environment and industry.

We are seeking a responsive and reliable individual to provide ongoing support for our helpdesk, voice and data networks, OPOS, CCTV and TV systems. They will work alongside the IT team to implement plans for delivery, installation and ongoing support, utilising new technology to enhance the business and our customer’s journey.

We have gained a great reputation and gained award recognition for our environmentally sustainable businesses, leading the way within the industry for eco-conscious decisions and solutions across The Boxford Group’s three companies, Boxford Farm (Suffolk), Peake Fruit and Stoke by Nayland Hotel, Golf, Spa and Lodges.

Due to the role involving work across multiple sites in Leavenheath and Ardleigh, with a valid driving licence and your own transport is a must-have.

We have great staff benefits which can be read below and a great opportunity for the right person to thrive as part of our team.

Either MCSE or MCIPT certified is desirable.

Role and Responsibilities

  • Managing the IT helpdesk and providing 1st & 2nd line support to all staff and guests
  • Provide on-site, telephone and remote support
  • Support and administer HPE switches and infrastructure
  • Windows Server 2012,2016 & 2019 Exchange 2016 & Active directory
  • Install, configure and support of Microsoft based systems and hot fixes
  • Act as a point of escalation for issues to the IT Head
  • Ensure that help desk tickets are acknowledged and handled within the company SLA’s
  • Provide support and training to staff to increase productivity and add a certain level of self-sustainability
  • Managing Anti-Virus and backup systems
  • Ensure all systems are fully audited
  • Installing software updates
  • Changing of printer toner, correcting paper jams, any other printer problems
  • Maintaining and setting up new workstations
  • Weekly (and weekend) on-call support rota

Additional Information – full-time position for 40 hours per week, working 5 out of 7 days which may include weekends. Due to our location and the need to work across several sites, having your own transport is essential.

Job Types: Full-time, Permanent

SbN Staff Benefits

  • Competitive Salary package
  • Use of gym, pool and golf membership at discounted rates.
  • Discounted hotel rooms
  • Discounted Spa treatments

Contact Details

T: 01206 262836

E: [email protected]

A: Stoke by Nayland Resort, Keepers Lane, Leavenheath, Colchester, Essex, CO6 4PZ

Interested? Apply Now

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Celebrating 50 Years!

Celebrating 50 Years!


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