At The Stoke by Nayland Hotel, every member of staff plays a crucial part in fulfilling our promise to customers. To help us to achieve this success we are proud to share our vision and mission and identified core values.
Our Vision
To be a centre of excellence for Golf, Leisure, Hotel and Hospitality, and to be the premier resort of choice for all customers and staff.
Commitment
All of us are focused as one large team, the company, but we never forget that on certain occasions there is the need to work within smaller teams. Strong working relationships are built through trust, communication and the knowledge that our customers can consistently benefit from.
Customer Focused
Delivering our high standard of customer care demands that we all take pride and responsibility in our own roles. This means wanting to achieve the best possible result for our guests, being pro-active in our approach and caring personally about the outcome.
Responsive
It is important that we always strive to meet their requirements, and do so willingly and as quickly as possible. Our response, actions and anticipation of guest requirements is what sets us apart from other hotels.
